Refund policy

Cancellation & Refund Policy

At Beniqo, we want you to feel confident in your purchase. If your T-shirt doesn't fit or meet your expectations, our seamless return process has you covered.

1. The 7-Day Return Window

You can request a return within 7 days of receiving your order. After 7 days, our system automatically closes the return window to keep our inventory fresh for new drops.

2. Condition for Returns

To ensure a smooth pickup and refund, please ensure the T-shirt is:

Unworn & Unwashed: In its original, "brand new" condition.
Tags Intact: The brand tags must be attached to the garment.
Packaging: Kept in the original brand polybag/packaging if possible.
Quality Check: Our shipping partner may perform a quick spot-check at the time of pickup to ensure the item is not damaged or stained.

3. How to Start a Return

You can manage your return directly through your account:

Log In: Go to 'My Orders' on our website
Select Item: Click on the order you wish to return and hit the 'Return' button.
Reason: Select a reason from the dropdown (this helps us improve!).
Handover: Our courier partner will arrive within 2-4 business days for the pickup. Please keep the item ready in its original packaging.

4. Refunds

Prepaid Orders: The refund will be credited back to your original payment method (Bank Account/UPI/Card) within 5–7 business days after the item reaches our warehouse.
COD Orders: We will reach out to you for your UPI ID or Bank Details to process the refund.
Shipping Charges: Please note that any original shipping fees paid at the time of purchase are non-refundable.

5. Exchanges

To keep things fast, we currently only offer refunds. If you need a different size, simply return your current item for a refund and place a new order for the correct size!